Delivery

We offer free next day delivery to UK addresses using Royal Mail.  All orders must be placed before 4pm to qualify for next day delivery.

For Europe, USA & Rest Of The World, we use Royal Mail & DHL™.

EUROPE: Delivered 3-5 working days from dispatch
USA: Delivered 1-2 working days from dispatch
ROW: Delivered 2-4 working days from dispatch

Remote Areas

If you live in a "remote" area we may use your local delivery network in order to provide you with the best service possible. Where this is not possible, we will use DHL to deliver your item. Remote area deliveries (remote area as defined under the DHL remote area list) will be subjected to an additional charge of 10.00 GBP and you will receive an email prior to dispatch requesting you to make this payment.

Duty & Tax

Orders from within the USA are usually free from any additional tax payments up to a maximum of $800 per shipment.

For all other countries, please consult your local customs and excise authority.

Kindly take note, all duty and tax related charges are to be borne by the recipient strictly. If you fail to make payment and your package is consequently held, we reserve the right to instruct for the goods to be returned to us or your package be destroyed. All associated costs will be deducted from the amount refunded to you.

Returns

We are currently offering an extended returns period on all orders placed on/after 1st November 2021, in addition to our normal 30 days returns policyIf you placed an order with us on/after 1st November 2021 you now have until the 14th January 2022 to return your item back to us for a refund or exchange.

All returns must be made within 30 days from the date of delivery. Exchanges do not 'reset' the 30-day window.

We offer free returns for all of our UK customers. Please email our customer service for them to provide a returns label in order for you to send your item back to us.

Please allow up to 7 working days to receive your refund.

Exchange

If returning your item for an exchange, we will cover the cost of postage.

There is a limit of 1 free return per order. Therefore if you wish to return an exchanged item for a further exchange or for a refund, then you will need to cover the cost of all postage.

If you are returning your item for an exchange, kindly take note, we will not be able to exchange for a different item. We can exchange for the same item in a different size/colour providing the alternative choice is exactly the same price.

Returns

All items being returned from outside of the United Kingdom must clearly be marked as "returned goods" on your customs paperwork. Failure to do this means your returned package may be subject to tax/duties inbound to the UK. We will not be able to pay this and the result will be that your package will be likely returned to you or destroyed by Customs & Excise.

Refund & Exchange

You will need to return your item at your own expense within the specified duration for return. Kindly take note, we will not be able to exchange for a different item. We can exchange for the same item in a different size/colour providing the alternative choice is exactly the same price.

We offer free returns for all of our UK customers. Please email our customer service for them to provide a returns label in order for you to send your item back to us.

Please allow up to 7 working days to receive your refund.

Please refer to the bottom of the page if you are returning from the USA. We offer you the option to return your item to our USA returns address.

General Clauses

Sale Items

If you purchased any item(s) as part of a deal, e.g. 2 for £80 etc and decide to return part of your purchase to us for a refund, we will re-consider your purchase and refund you the amount based on the item(s) you have decided to keep. Alternatively, if you decide to return a multi-buy item for an exchange, we will only permit the item to be exchanged for an item within the same promotional group. For instance, if you are returning one pair of shoes from a 2 for £80 deal you may select another item/size/colour from within our 2 for £80 collection.

Other regular sale items (non-multibuy) may not be returned for an exchange. We will only accept sale items back for a refund. You will need to make a new purchase if you wish to change the size for example.

Faulty Items

Every item is checked thoroughly before dispatch. In the rare event, an item has been delivered to you with a fault, you must notify us immediately. Please do not continue to wear the item or attempt to repair it as this may invalidate your right to return the product.

Our Returns Address

U.K.

Oswin Hyde
Returns Department
Unit 3a & 3b
55 Hastings Road
Leicester
LE5 0BT
United Kingdom

USA

Oswin Hyde
c/o ABC Golf
Suite 141
8600 Commodity Circle
Orlando, Florida, 32819