Returns
How do I return
- Repack your items - These must be unworn/unwashed/unused with original tags.
- You will need your order number and email address. Choose the items to return or exchange and submit the return request for approval.
- Once we have processed your return we will email you a returns label. You're ready to post it off! Make sure you keep proof of postage!
- Keep an eye on your return tracking. You'll get an email once we receive your returned item.
FYI
- Extended Christmas Returns - Any orders made between 11th November - 8th December can be returned until 5th Jan.
- We’ve gone paperless! You can return using the steps above.
- You’ve got 30 days to send something back to us from the day you receive it.
- For hygiene reasons, we cannot offer refunds on cosmetics, swimwear or under garments, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
- Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.
- Please note a £1.99 return fee will be deducted from your refund.
- Exchanges are FREE for all customers.
Frequently Asked Questions
A typical refund will take up to 14 days.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
Please use your own method of return, refund will only be processed once the items have arrived to our warehouse and if your items don't make it back to us, you'll need to open a dispute with the carrier. You may be liable for the import and pay a custom duty charge for orders over the customers threshold.
Yes, our returns portal allows you to exchange any item. Please note that exchanges are held for 7 days. To secure your exchange, ensure the item is posted and received by us within this timeframe, as availability cannot be guaranteed beyond this period.